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FAQ

Frequently Asked
Questions

Planning your next adventure often comes with questions, and we're here to help! Our Frequently Asked Questions (FAQs) section provides clear, concise answers to common queries about our travel services, booking process, and what to expect on your journey
  • Do you offer custom or private tours?
    Absolutely! We specialize in creating tailor-made travel experiences. If our pre-designed packages don't perfectly match your vision, we'd be delighted to craft a personalized itinerary just for you, your family, or your group. Contact us to discuss your specific preferences.
  • What is your cancellation policy?
    Our cancellation policy varies depending on the tour package, destination, and the time of cancellation. Typically, a portion of the payment may be non-refundable. We highly recommend purchasing travel insurance to protect your investment in case of unforeseen circumstances. Full details on our cancellation policy are available in our Terms and Conditions or upon booking confirmation.
  • Do I need a visa, and can you help with the application process?
    Visa requirements depend on your nationality and your destination. While we don't issue visas directly, we can provide guidance on the necessary documents and direct you to the relevant embassy or consulate websites. For certain destinations, we may also partner with visa assistance services to simplify the process for you.
  • Is travel insurance required/recommended?
    While not always mandatory, travel insurance is highly recommended for all trips. It provides crucial protection against unforeseen events such as trip cancellations, medical emergencies, lost luggage, and more. We can provide recommendations for reputable travel insurance providers.
  • What if I have a problem during my trip?
    We're here to support you every step of the way. You'll receive 24/7 emergency contact information for our team, who are ready to assist with any unforeseen issues or emergencies that may arise during your trip. Your peace of mind is paramount to us.
  • Are your prices all-inclusive? What's typically included/excluded?
    Our tour package inclusions vary depending on the specific trip. Generally, our packages often include Accommodation Transportation within the destination Guided tours and excursions Some meals (as specified in the itinerary) Exclusions typically involve international flights (unless otherwise stated), visa fees, travel insurance, personal expenses, and gratuities. Please refer to the detailed itinerary for each tour to see what's specifically included.
  • What types of tours and destinations do you offer?
    We offer a diverse range of tours to cater to every traveler's dream! Our offerings include: Cultural Immersion Tours. Adventure & Wildlife Safaris: Explore thrilling landscapes and encounters. Relaxing Beach Getaways: Unwind in serene coastal paradises. Historical & Heritage Tours: Journey through time and discover ancient sites. Family-Friendly Vacations: Fun-filled trips for all ages. Our popular destinations include Ghana, Kenya's Maasai Mara, Dubai, Santorini, New York City, but we can customize trips to virtually any destination worldwide.
  • How do I book a trip with your agency?
    You can easily book a trip with us through several convenient ways: Online: Visit our website at https://topclickstravel.com and browse our tour packages. You can book directly through our secure online portal. Phone: Call our friendly team at +971 54 399 5994 or +971 52 396 4751 during business hours. Email: Send us an email at info@topclickstravel.com or topclickstravel@gmail.com with your travel preferences, and one of our travel experts will get back to you. In-Person: Feel free to visit our office at Ontario Tower, Floor 17, Office 1701 - 010, Business Bay, Dubai - UAE to discuss your travel plans with us directly.